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Accessibility Statement

Young Minds Counselling CIC is committed to making youngmindscounselling.com accessible to as many people as possible. We’re continually improving user experience for everyone and applying the relevant accessibility standards.

Measures we take

  • Use plain, readable language

  • Provide meaningful page titles, headings, and link text

  • Maintain good colour contrast and scalable text

  • Ensure content works with keyboard-only navigation and screen readers

  • Add descriptive alternative text for images and labels for form fields

  • Avoid using colour alone to convey meaning

  • Provide captions or transcripts for multimedia where applicable

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Standards and status

We aim to meet WCAG 2.2 Level AA (the Web Content Accessibility Guidelines, version 2.2). We are partially compliant: many parts of the site meet the standard, and we are working through remaining issues as part of our ongoing improvements.

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Known accessibility limitations

We are aware that some areas may still need improvement, such as:

  • Occasional missing or insufficient alt text for decorative images

  • Form validation messages that may not be fully announced by assistive technologies

  • Possible focus order or visible focus indicator inconsistencies on some pages

  • A small number of PDF/embedded documents that may not be fully accessible

We are prioritising fixes as we update and add content.

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Feedback and contact information

If you need information on this website in a different format, or if you encounter accessibility problems, please contact us:

We’ll consider your request and get back to you.

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Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any issues not listed on this page or think we’re not meeting accessibility requirements, please contact us using the details above.

If you’re not satisfied with our response, the Equality Advisory and Support Service (EASS) can advise you on your rights and next steps under the Equality Act 2010.

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Technical information about this site’s accessibility

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  • Website technology: HTML5, CSS, and JavaScript

  • Browser and device compatibility: We aim to support the two most recent major versions of Chrome, Edge, Firefox, and Safari on desktop and mobile.

  • Assistive technology: We test with keyboard-only navigation and screen readers.

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Preparation of this accessibility statement

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  • This statement was prepared on 01 October 2025.

  • It was last reviewed on 01 October 2025.

  • This website was last tested using a combination of manual checks and automated tools (for example, testing keyboard navigation, headings/landmarks, contrast, and form labels). We plan regular reviews at least every 12 months, or sooner after major updates.

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What we’re doing to improve accessibility

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  • Building accessibility checks into our content and development workflows

  • Auditing PDFs and downloadable documents, replacing with accessible HTML where possible

  • Expanding captions/transcripts coverage for multimedia content

  • Monitoring user feedback and analytics to identify barriers

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